WHAT THE FAQ?!

Here you will find our frequently asked questions

🎁🎄 CHRISTMAS / NEW YEAR 🎄🎁

🎁 HOW LONG DO I HAVE TO EXCHANGE CHRISTMAS GIFTS?

We are happy to exchange your Christmas present until 12 January 2025 .. That way, you don't have to stress around the Christmas days if you have to exchange your item for a different size or color...

🎁 HOW FAST DO YOU DELIVER GIFT CARDS..?

They will be delivered straight to your inbox - as soon as you have paid..

After that, it's just a matter of printing the note & packing it neatly in... So it's a brilliant last-minute solution!

🎁 PENGENE TILBAGE PÅ EN JULEGAVE?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

WHICH SIZE SHOULD I CHOOSE?

As a general rule, we recommend you choose the size you normally wear - or go up a size!

If you pull out your favorite styles and compare measurements on our size guides you find on most of our products - it should help you with the decision!

CAN I BUY A GIFT CARD?

YES! A gift card is a brilliant idea if you don't know what to come up with - or are pressed for time, because we will send it to your email right after the purchase!

You decide entirely yourself what the amount should be!

Shop gift cards here

I HAVE NOT RECEIVED AN ORDER CONFIRMATION

When you place an order, you would very much like to receive an email at the email you have specified!

If you have not received an email, you can try checking your spam folder.

If it is not in your spam folder either, you may have entered the wrong email - please write an email to kontakt@dinvintageshop.dk with your name and address and the desired email. We then check whether your order has gone through & whether your email address has been entered correctly. Finally, we will send you a new order confirmation to the edited email.

CAN YOU CHANGE/ADD SOMETHING TO YOUR ORDER?

YES! If we have not prepared your order yet, we can easily change the size, color, etc.
We can also add extra items if you have regretted not getting something..

ATTENTION! If you want to be sure that we get your corrections in time, you must call customer service as soon as possible! (weekdays 10-15) - Tel 28 14 55 75

We
do not guarantee changes made to our email

MY DISCOUNT CODE IS NOT WORKING?

Have you checked that the items you have in the basket are not already discounted? This is most often the reason why your discount code does not work - you cannot use it on the discounted items or set offers.

I HAVE WRITTEN ON INSTAGRAM/TIKTOK - WHY ARE YOU NOT REPLYING?

We do not answer customer service questions on Instagram & TikTok - for the very simple reason that there are 2 different people who handle those tasks..

If you want to get in touch with customer service, you must contact us on weekdays from 10 am to 3 pm, where we will answer as soon as possible.

Tel: 28 14 55 75
Contact@dinvintageshop.dk

CAN I CALL YOU..?

YES! We are open on all weekdays 10:00 - 15:00 - if you call outside these times - you will get the answer

Then send an email to kontakt@dinvintageshop.dk

CAN'T I JUST TEXT CUSTOMER SERVICE?

Nope.. We would very much like you to contact us in writing via email instead (kontakt@dinvintageshop.dk)

The reason is quite simple; so we have the opportunity to keep track of what has been agreed - in one place...

If you have urgent questions, we recommend that you call us on 28 14 55 75 (Mon-Fri 10-15)

CAN I EMAIL YOU...?

YES! We answer emails in the period Mon-Fri at 10:00 - 15:00 (holidays excluded)

If you have urgent questions, we recommend that you call us on 28 14 55 75

Otherwise, we will answer emails in chronological order from the end of...

DELIVERY

HOW FAST WILL MY ORDER DELIVERY (DENMARK)?
  • Normally** we send your package within 1-2 working days, you will receive an SMS and email with tracking when your order is ready to be sent.

  • (Most often we ship orders placed before 2pm on the same day) - our parcel girls are our superstars!!

  • Pre-orders are, however, an exception - and if you have a pre-order for your order, you must expect everything to be sent together

  • Orders made at the weekend, holidays & holidays are usually sent out on Monday.. (in the order in which they are ordered - as there are many weekend orders, they MAY not be sent until Tuesday - but we do EVERYTHING we can!)

  • You will receive tracking when the order has been shipped. (and of course the money is only withdrawn when your order has been sent!

  • POSTNORD then delivers to your nearest parcel box within 1-2 days

***You should expect slightly longer delivery during special live offers, sales and, new popular drops + during holidays when we cannot collect packages...


WHAT DOES PRE-ORDER MEAN..?

Pre-order = advance order

When you ordered the item, it was clearly stated which week we aim to be able to deliver the item to you - that is, as soon as it is in stock with us again! (You can also check your order confirmation)

If the specified week is exceeded, you will be continuously notified.

You must pay attention to the fact that if you have several styles in your order, your order will only be sent together when your pre-order has landed here! Of course, we do not withdraw the money from your account until the goods have been sent!

CAN I COLLECT FROM YOUR WAREHOUSE....?

Yes! You can - and that way you save on shipping!!

email: kontakt@dinvintageshop.dk
Tel. 28 14 55 75

Our warehouse is at Lerbakken 25D port 4, 8410 Rønde

DO YOU SHIP TO OTHER COUNTRIES?

YES! You can believe it - we ship to a wide range of countries! We use POSTNORD

If your country is not on the list, please contact us at kontakt@dinvintageshop.dk

The delivery time is approx;
Within the EU; approx. 1-4 working days - no extra customs charges

RETURN & EXCHANGE

CAN I RETURN ALL / PARTS OF MY MYSTERY BOX?

YES! You can always return / exchange goods bought from us.. if it is part of a mystery package, you will be credited for what you bought it for in the package..

You have 14 days from when you receive your order to return or exchange your order.

Flg: conditions must be met:

  • You must send the product back as you received it (incl. free stuff, otherwise we offset the value of the gift)
  • You must not have used the product, washed it, or made it dirty with, for example, makeup
  • Put a clear note in your package stating what you want - for example if it needs to be exchanged for a different size, color - or credited

    Click here for returns

    (have your order number & email ready)
HOW LONG DO I HAVE TO EXCHANGE?

You have 14 days from when you receive your order to return or exchange your order.

Flg: conditions must be met:

  • You must send the product back as you received it (incl. free stuff, otherwise we offset the value of the gift)
  • You must not have used the item, washed it, or made it dirty with e.g. makeup & perfume
  • All original labels & marks must still be in the clothes!
  • Put a clear note in your package stating what you want - for example if it needs to be exchanged for a different size, color - or credited

    Click here for returns

CAN I EXCHANGE STYLES IN MY ORDER?

YES! You can always exchange with us - even if it is part of a mystery box!

You always have 14 days from when you receive your order to order a return/exchange of your order.

Flg: conditions must be met:

  • You must send the product back as you received it (incl. free stuff, otherwise we offset the value of the gift)

  • You must not have used the product, washed it, or made it dirty with, for example, makeup

  • Put a clear note in your package stating what you want - for example if it needs to be exchanged for a different size, color - or credited

Can I come by and exchange my order in your warehouse?

Yes, you are always welcome to drop by the warehouse with your exchange - as long as you agree in advance..

That way, we can have your new items ready - and make sure you don't drive in vain!

Book on 28 15 55 75
Address: Lerbakken 25 - port 4, 8410 Rønde

I RECEIVED A WRONG SIZE BABY TEE?!

You have 99.9% received the right size! 👍🏻 Baby tees ARE (as the name might reveal) children's tees! However, in American children's sizes - and intended for adults! That is they fit tighter and shorter than our regular unisex tees! We have measured them and assessed what corresponds to an adult XS

XS = 104 / 3-4 years*
S = 116 / 5-6 years*
M = 128 / 7-8 years*
L = 140 / 9-11 years*
XL = 152 / 12-13 years*

*You can NOT assume from the children's size numbers on the neck - a 14-year-old will, for example, drown in L - but XS/S are 👍🏻

PSST! You can see Alberthe in all sizes of baby tees on our size guide:
https://dinvintageshop.dk/pages/storrelsesguide-for-vores-egen-kollektion

I HAVE BEEN DELIVERED THE WRONG STYLES..

Okay; so we've been too busy in the parcel department.. We're sorry for that! Before you send anything back (at your own expense) - let us help you!

Hurry up and write an email to customer service at kontakt@dinvintageshop.dk - and we will of course get it fixed asap

We answer emails every weekday at 10:00-15:00

One of my styles is broken

We apologize for that!

Hurry up and send an email to customer service at kontakt@dinvintageshop.dk - and we will of course get it fixed asap

Include pictures of the error and descriptions of it in the email - and preferably your order number


We answer emails every weekday at 10:00-15:00

DO I HAVE TO PAY FOR RETURN SHIPPING MYSELF?

Yes, you must book a return slip yourself via our online return portal

If you want to exchange your style, we will of course send your new item free of charge from here - as an extra service..

MY MONEY IS NOT RETURNED YET?

We process your return within 1-5 working days of receipt*.. You will receive an email as soon as your package lands here..

If you have NOT received an email (and have checked your spam folder) - then try to track your package..

If we have not received your return package, you must try to request it.

We cannot credit goods we have not received..

When we receive your return, you will receive 2 emails from us that guide you through the process;

1 - when we receive your return
2 - when your return has been processed (after 1-5 business days)

Your bank must then withdraw the money to the account from which the order was purchased. (For security reasons, we cannot transfer to accounts other than this one).

Your bank can now take 2-10 days for this process - and unfortunately this is not something we can speed up!

*) During extra busy periods, you should expect that it may take a little longer to process your return. You just need to know that we will process it ASAP